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PRIVACY POLICY

 

At My Xpert Plumber, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect:

  • Personal Information:

    • We may collect personal information such as your name, contact details, email address, and other relevant information when you voluntarily provide it, for example, when filling out a contact form or requesting services.

  • Non-Personal Information:

    • We may automatically collect non-personal information such as browser type, IP address, and device information through cookies and other tracking technologies to enhance your user experience.

2. How We Use Your Information:

We use the collected information for the following purposes:

  • To provide and maintain our services.

  • To respond to your inquiries and requests.

  • To personalize your experience on our website.

  • To improve our website and services.

  • To send periodic emails related to your inquiries or our services.

3. Information Sharing:

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as described in this Privacy Policy or as required by law.

  • Service Providers:

    • We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business.

4. Data Security:

We implement a variety of security measures to protect the confidentiality of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

5. Your Choices:

  • Opt-Out:

    • You may choose to opt-out of receiving future emails by following the unsubscribe instructions provided in our communications.

6. Changes to This Privacy Policy:

We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website.

7. Contact Information:

If you have any questions or concerns about this Privacy Policy, please contact us at admin@myxpertplumbers.com.au or 0390134102

Thank you for trusting My Xpert Plumber with your information. We are dedicated to safeguarding your privacy and providing you with a secure online experience.

MY XPERT PLUMBERS Melbourne, Victoria 

admin@myxpertplumbers.com.au

0390134102

 

 

 

REFUND POLICY

 

At My Xpert Plumbers, we strive to provide exceptional plumbing services and ensure customer satisfaction. We understand that circumstances may arise that require the cancellation of a service or a refund. Please take a moment to review our Refund and Cancellation Policy outlined below:

Cancellation Policy:

  1. Cancellation by the Customer:

    • Customers may cancel a scheduled service appointment by contacting our customer service team at least 24 hours before the scheduled appointment time.

    • Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.

  2. Cancellation by My Xpert Plumbers:

    • In the rare event that we need to cancel a service appointment, we will make every effort to reschedule at a time convenient for the customer.

    • If rescheduling is not possible, the customer will receive a full refund.

Refund Policy:

  1. Quality of Service:

    • We stand behind the quality of our plumbing services. If you are not satisfied with the service provided, please contact us within 48 hours of the service completion, and we will work to address your concerns.

    • Refunds may be considered on a case-by-case basis, depending on the nature of the issue.

  2. Overpayment:

    • If there has been an overpayment for services, the customer is entitled to a refund for the excess amount. Refunds will be processed promptly.

  3. Payment Disputes:

    • If there is a dispute regarding the payment, please contact our customer service team to discuss the issue. We will investigate the matter and work towards a fair resolution.

  4. No-Show Policy:

    • Customers who are not present at the scheduled service appointment without prior notice may be subject to a no-show fee.

Refund Process:

  1. Refunds will be processed using the same method as the original payment.

  2. The processing time for refunds may vary depending on the payment method and financial institution.

Contact Information:

For cancellations, refunds, or any concerns related to our services, please contact our customer service team at 0390134102 or admin2myxpertplumbers.com.au.

My Xpert Plumbers reserves the right to update or modify this Refund and Cancellation Policy at any time. Customers will be notified of any changes via email or through our website.

Thank you for choosing My Xpert Plumbers. We appreciate your business and strive to provide the best plumbing services possible. You with a secure online experience.

MY XPERT PLUMBERS Melbourne, Victoria 

admin@myxpertplumbers.com.au

0390134102

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